At RamizGifts, your satisfaction and trust are our top priorities. To ensure the highest quality, all products are carefully scanned and inspected before packing and again during delivery.

Please review our return and replacement terms below:

1. Return Eligibility

• Returns are accepted only for damaged, defective, or incorrect products received.
• Customized products (mugs, photo frames, plaques, personalized items) are non-returnable and non-refundable unless damaged or incorrect.

2. Unboxing Video Requirement

• To process any return or replacement, you must provide a clear unboxing video showing the package opening and the product condition.
• Please also share clear photos of the damage or defect.

3. Reporting Timeline

• You must report any damage, defect, or wrong delivery within 24 hours of receiving the product.
• Contact us via:
  • WhatsApp: +91 94871 30077
  • Email: support@ramizgifts.com

4. Replacement Process

• Once your claim is verified, we will arrange for a replacement product.
• The damaged product may need to be returned in its original packaging as per instructions.

5. Refund Policy

• Refunds are not provided for damaged or incorrect products; only replacements are offered.

6. Non-Returnable Items

• Products not eligible for return or replacement include:
  • Customized or personalized items (unless damaged or incorrect)
  • Products without unboxing video proof
  • Items damaged due to misuse or mishandling by the customer